True By Q is taking extreme measures to ensure the safety of all of our customers. All equipment and containers used have been disinfected as well as all work areas have been wiped down prior to using.  In addition, when making our products we always wear a mask, use gloves changing frequently and hairnets.

It is important to understand due to sanitary reasons we cannot accept returned product. Shipping may also be delayed by the recent events with Covid-19 which is out our True By Q control. 

True By Q will do our best to ensure the customer is satisfied if a problem arise.