We do not accept returns, exchanges or refunds. All sales are final due to hygiene reasons.If you have a issue with your order, please contact us at firstname.lastname@example.org
We normally ship first class through USPS with shipping times of 3-5 business days and depending on the location of the customer other carries such as UPS and DHL may be utilized. Due to the COVID-19 we have seen a slow response in shipping times and have updated our shipping days to allow the customer in accordance with USPS. We also provide expedited shipping options if the customer would like their order faster.
***Please note we do not ship on the weekends or holidays.***
All of our products are handmade and made to order. Processing time is 1-2 business days. Order shipping time is 3-5 business days. Your processing starts the day after your order is received. At any time we can complete the order before the shipping time we will absolutely do so.
Please email us at email@example.com provide your name and order number so we may view the status of your order.
Please email firstname.lastname@example.org provide your name, order number, and pictures so we may investigate. Please allow 1-2 business days for a response.
For security reasons changes that need to be made after the order has been placed and prior to shipping please email email@example.com for assistance. Please include name and order number.
Please utilize the “Chat With Us” feature located at the bottom of the page for assistance.
We are located in Marietta, GA
All of our products are handmade and all materials are sourced from distributors in the United States.
True by Q can be reached at 404-618-4562 or by email at firstname.lastname@example.org